Your Privacy Rights
This page allows you to submit requests to exercise privacy rights, whether on your own behalf or on behalf of another individual.
Types of Requests
Access
Request to know what personal information Capti has collected about you, including the categories of information, sources from which it was collected, the business or commercial purposes for collecting it, and the third parties with whom it has been shared.
Copy
Request to receive a portable copy of your personal information in a readily usable format.
Correction
Request that Capti correct any inaccurate personal information we hold about you.
Deletion
Request that Capti delete personal information it holds about you, subject to applicable legal exceptions.
Submit privacy request
Important Information
Scope of Obligations Statement
Requests submitted through this form will be processed to the extent required by applicable law. Capti's obligations vary depending on your state of residence and the nature of your relationship with Capti. Submission of a request does not guarantee a particular outcome. Capti will inform you of the basis for any decision to decline a request in whole or in part.
Authorized Agent Requirements
You may designate an authorized agent to submit a privacy rights request on your behalf. To process a request submitted by an agent, Capti requires all of the following:
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Written authorization signed by you (the consumer) designating the agent to act on your behalf.
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Verification of the agent's own identity.
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Direct confirmation from you that you have authorized the agent to submit the request — Capti will contact you separately for this confirmation before processing the request.
Capti reserves the right to deny a request from an agent who fails to satisfy any of these requirements.
Response Timeline
Capti will respond to your request within 45 days of receipt. If Capti requires additional time to process your request, it will notify you of the extension and the reason for it within the initial 45-day period. The response period may be extended by up to an additional 45 days where reasonably necessary. Responses to verified requests are provided free of charge, up to twice per calendar year.
Education Accounts — Note for Parents
If your child accesses Capti through a school or district program, the school or district authorized the collection and use of your child's data under FERPA. Rights regarding student education records are exercised through the school or district, not directly through Capti. Parents and eligible students should contact the child's school or district in the first instance. The school or district may then direct a request to Capti on your behalf. To the extent student data constitutes education records under FERPA, it may be exempt from certain state consumer privacy laws, including the California Consumer Privacy Act.
Appeal Process
If Capti declines your request in whole or in part, you have the right to appeal that decision. To submit an appeal, email privacy@capti.com with the subject line "Privacy Rights Appeal" and include your original request reference and the basis for your appeal. Capti will respond to your appeal within 45 days with a written explanation of its decision. If your appeal is denied, Capti will provide information on how to contact your state's Attorney General or applicable regulatory authority to submit a complaint.